Dead as #Adodo

This is the full, unedited, untweaked, unadjusted email I just received from Dell in what seems like the last act of the #Adamo saga. It’s so good I thought you’d enjoy it too. This is a blog, not a whinge site, but I’ve always featured customer service issues that strike me as noteworthy. I just happen to have had a couple of my own in recent days.

For a short time at least I was getting personalised, helpful, and well-crafted communications from Dell. Then, four days after the (unmarked) expiry of the expected date of delivery I’d been given, came this:

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Dear Customer,

Your Dell order [24443227] has been cancelled

Because of a problem with the combination of components we cannot complete the order.

Please contact your sales person to place a new order or to arrange a refund.

Thanks,

Dell

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Short and sweet. Awesome, no? “The combination of components” – an interesting translation of “a completely standard laptop”.