The People Photographer
The People Photographer
It’s so sad to see that one of the iconic London Twitter accounts, @towerbridge, has been grabbed claimed by a marketing outfit promoting the Tower Bridge Exhibition. It’s not so much the fact of the grabbing claiming–in a world where…
I read this curious article this morning. It’s got a strong whiff of “being seen to do something”, while shying away from some of the more serious realities. I am not an expert on this topic, but neither am I…
A wave of wailing has greeted the announcement of this new New College of the Humanities thing. “It’s creating a new elite, it’s a cash-in by academics who’ve been supported by the state for most of their careers, and it’s…
…after about ten years as a pay-monthly customer. Things you could have done better 1. When my contract came up for renewal at the end of last year, you might have let me know. Obviously, I’m a grown-up and could…
Alice works on a national newspaper. She’s always looking for tasty things to write about. Then one day she gets a very secret notification about a top footballer who’s having an affair with a TV presenter. But she can’t write…
I’ve been getting this blogging thing all wrong. Three years of grinding out thoughts about public services and technology, generally pointed towards an audience already versed in the issues, have all been for nothing. I’ve been missing the real audience.…
There’s been some very good debate of late about how to do it all better, with a heavy emphasis on the role that Agile methods might play. “It” in this case being not just government technology, but extending to policy…
That old question came up recently: What really good online service experiences has government ever given us? As usual, the first (and, sadly, often the last) answer: the online tax disc service. There’s no doubt it’s a properly good use…
This is not my idea. This is something I heard talked about years ago. Literally, years ago. Can’t remember who, when or where. It’s niggled at me ever since. But there’s no point hanging on to it in the back…
I’ve seen an awful lot of online government, of one form or another. Consultations, information, tools, maps, communities…and transactions. Transactions really are the very bugger to get right, aren’t they? You wouldn’t think it was that hard to do the…
Confession: I know rather more about online government transactions as a theoretician than a real user. I don’t actually need or use very many of them myself, in anger. Car tax, obviously. I renew passport and driving licence every few…
I actually feel sorry for you. No, really, I do. The Gods of Fail looked down this morning and smote you hard with the Cudgels of Crap Customer Management. So hard, it seems, that you were stunned into silence for…